Refund policy

Refund Policy Last updated: 16 September 2026

At Make My Bobblehead, we sell ready-to-ship collectibles and made-to-order custom bobbleheads. Policies differ slightly by product type. Questions? Email info@makemybobblehead.com.

  1. Made-to-order custom bobbleheads Custom bobbleheads are created from your photo and options after you order. Because they are made for you: • All custom sales are final once production has started. We do not accept returns for change of mind, photo preference, or styling preference. • You are eligible for a refund or free replacement if the item arrives with a manufacturing defect, is damaged in transit, or is incorrect / not as described. • To request a resolution, email info@makemybobblehead.com within 14 days of delivery with your order number and clear photos of the issue.

  2. Ready-to-ship (in-stock) products Unused ready-to-ship items may be returned within 14 days of delivery if they are unused, in original condition, and in original packaging. • Email us first with your order number for a return authorisation before sending anything back. • Return shipping for change-of-mind returns is your responsibility. • If we sent the wrong item or the item is faulty, we cover return / replacement shipping.

  3. Delivery guarantee • If your order has not been delivered within 45 days of purchase, you are entitled to a full refund — contact us with your order number. • This does not apply where delay is caused by an incorrect address, refused / missed delivery, or customs hold after we have handed the parcel to the carrier with a valid address.

  4. Refunds • Approved refunds are issued to your original payment method or as store credit within 5–7 business days. • Where preferred and available, we may send a replacement at no extra cost instead.

  5. Shipping costs • If the error is on our side (wrong item, defect, incorrect product), we cover replacement shipping. • If you refuse or miss delivery, or provide an incorrect address, shipping and product costs cannot normally be refunded.

  6. Cancellations • Orders may only be cancelled within 1 hour of purchase, or if the order has not yet entered production (at our discretion). • Custom orders cannot be cancelled once production has started.

  7. Returns address If a return is approved, send the item (unless we say otherwise) to: Make My Bobblehead / Monaksh Private Limited Unit 9, Leefe Robinson Mews Stanmore, HA7 1GE United Kingdom

  8. How to contact us All refund or replacement requests must be emailed to info@makemybobblehead.com with your order number. Your statutory rights under UK consumer law are not affected.